Shipping & Returns

Last updated: October 28, 2025

Thank you for shopping at Monfort By JC.
We want you to love your purchase! If you are not completely satisfied, we’re here to help.

1. Eligibility for Returns

  • To be eligible for a return or exchange:
  • Your item must be unused, unworn, and in the same condition that you received it.
  • It must be returned in the original packaging with tags attached.
  • Returns must be requested within 7 days of receiving your order.
  • Note: Items that show signs of wear, damage, or alteration will not be accepted for return.

2. Non-Returnable Items

  • The following items are not eligible for return or exchange:
  • Discounted or sale items
  • Custom-made or personalized products
  • Gift cards
  • Intimate wear or accessories (for hygiene reasons)

3. Return & Exchange Process

  • To request a return or exchange:
  • 1. Email us at support@monfortbyjc.com with your order number and reason for return.
  • 2. Our support team will review your request and provide instructions.
  • 3. Once approved, you can ship the product back to our address.
  • 4. After we receive and inspect the item, we will process your refund or exchange.

4. Refunds

  • Approved refunds will be issued to your original method of payment within 7–10 business days.
  • Shipping charges are non-refundable.
  • If you received a free shipping offer, a standard shipping fee may be deducted from your refund.

5. Damaged or Wrong Items

If you received a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or refund at no additional cost to you.

6. Shipping Your Return

Customers are responsible for the shipping cost of returning an item (unless it arrived damaged or wrong). We recommend using a trackable shipping service or insuring your package, as we cannot guarantee receipt of returned items.

7. Contact Us

  • For any questions regarding returns, refunds, or exchanges, please contact us:
  • Monfort By JC
  • Email: support@monfortbyjc.com
  • Website: [www.monfortbyjc.com]